Articles on AI in e-commerce and customer service

Workshops and assessments

Consultant-led formats with a clear scope that we usually start with.

• WorkshopScoped individually

  AI Strategy Discovery Workshop

  A structured session with leadership and key teams on where AI makes sense, where it does not, and which first step to take.

• AssessmentScoped individually

  AI Readiness and Opportunity Mapping

  A consultant-led assessment of your data, processes, systems and team, with an opportunity map and a prioritised written plan.

• WorkshopScoped individually

  RAG and Data Readiness Workshop

  A workshop with your team on whether your documents and data suit an AI assistant with retrieval (RAG) and what must be prepared.

• ReviewScoped individually

  Responsible AI Governance Review

  A review of the rules, roles and controls for your AI systems: risk, human approval, data, evaluation, documentation and monitoring.

Reference scenarios