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A.I. Commerce Studio

E-commerce maintenance

Technical maintenance for Shopify and WooCommerce stores

An online store is a living system: platform updates, new apps and plugins, integrations and catalogue changes constantly create the risk of errors. We take care of the technical side so your team can focus on selling.

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Conceptual outline of the work

01

Technical review

02

Stabilization

04

Monthly rhythm

03

Monitoring

Ways to work together
Monthly maintenance subscriptionOne-off diagnosis and fix
What you receive
An initial technical review of the store
First step
A short call to clarify your goals and the current state.

When you need it

When an online store needs technical maintenance

  • The store slows down or throws errors after updates.

  • Nobody is available to react quickly to a technical problem.

  • Integrations with couriers, payments or the warehouse break from time to time.

  • You are not sure whether there is a current backup and a recovery plan.

Our approach

How we solve it

  1. A test environment before changes

    Updates are checked outside the live store before they reach customers.

  2. Backups that restore

    Regular backups and a periodic check that restoring actually works.

  3. Monitoring the critical path

    We watch availability, payment and checkout so we hear about problems before your customers do.

E-commerce maintenance

What online store maintenance includes

  1. Shopify and WooCommerce maintenance

    Theme, app and plugin updates, compatibility checks and controlled rollout of changes.

  2. Technical troubleshooting

    Diagnosing cart, payment, form and template errors with a clear explanation of cause and fix.

  3. Website monitoring

    Monitoring availability, response times and critical pages, with alerts when something deviates.

  4. Performance optimisation

    Page-speed analysis and optimisation of images, scripts and caching.

  5. Product catalogue upkeep

    Bulk corrections to products, attributes and categories; data import and export.

  6. Integration maintenance

    Monitoring and fixing connections to payment providers, couriers, ERP and marketing tools.

  7. Security reviews

    Checking access, roles, outdated components and risky settings.

  8. Backups and a recovery plan

    Verifying backups, test restores and a documented incident procedure.

  9. Monthly maintenance plans

    An agreed amount of work, priorities and response times.

Use cases

Where it helps in practice

Typical scenarios — every project starts from your own process and data.

  • Planned updates

    Platform, theme and extensions are updated on a schedule, with compatibility checks.

  • A slow store

    Finding the heavy queries and extensions and improving Core Web Vitals.

  • Taking over an existing store

    A technical review, documentation and a stabilisation plan.

Technical review

What we check when we take over maintenance

  • Platform, theme and extension versions

    Outdated WooCommerce, PHP, theme and plugin versions, or unsupported Shopify apps, are the most common source of incompatibilities and vulnerabilities.

  • Staging and the update process

    Whether there is a staging environment where changes are checked before they reach customers.

  • Backups and recovery

    How often backups are taken, where they are stored and when a real restore was last tested.

  • The critical order path

    Cart, payment, shipping calculation and confirmation emails — the steps where every error costs orders.

  • Speed and heavy scripts

    Unoptimised images, scripts left behind by unused apps and slow hosting.

  • Access and roles

    Who has administrator access, whether accounts are shared and whether two-factor authentication is on.

What you receive every month

  • An initial technical review of the store
  • A list of identified risks and priorities
  • A monthly report of the work done
  • Documented backup and recovery procedures

Ways to work together

  • Monthly maintenance subscription
  • One-off diagnosis and fix

Pricing is set once the scope is clear and is provided in a written quote.

Request a quote

Workshops and assessments

Consultant-led formats with a clear scope that we usually start with.

All workshops and assessments →

  • WorkshopScoped individually

    E-commerce Integration Discovery

    A workshop on the flows between the store, ERP, CRM, warehouse, payments and delivery: which data, which way, how often and who owns it.

How we work

How store maintenance gets started

Our full process

What we need from you

  • Administrator access with limited permissions to the store
  • Access to hosting, or a Shopify collaborator account
  • A list of integrations: payments, couriers, ERP, invoicing
  • A contact person for urgent cases

  1. Technical review

    With limited access, we document the current state: versions, integrations, risks and missing backups.

  2. Stabilization

    We fix critical issues and prepare an environment in which updates are safe.

  3. Monitoring

    We set up availability and critical-page monitoring with alerts when something deviates.

  4. Monthly rhythm

    Planned updates, tasks on request and a monthly report of the work done.

E-commerce maintenance

Frequently asked questions

Do you work with stores built by another agency?

Yes. We start with a technical review to understand how the store is built, what the risks are and what stable maintenance requires.

What does the monthly plan include?

The scope is agreed individually — usually a set number of hours or tasks, monitoring, updates and a monthly report. The exact terms are described in the quote.

How quickly do you respond to a problem?

Response times depend on the chosen plan and are fixed in writing in the contract.

Useful reading

Related services

  • AI integrations & data systems

    REST API and webhook integrations, connecting Shopify and WooCommerce with CRM and ERP, cloud deployment, monitoring and protection.

  • SEO and organic growth

    Technical SEO audits, category and product optimisation, structured data and Core Web Vitals with measurable progress.

  • AI strategy & readiness

    A structured assessment of your store, data and processes that ends with a prioritised improvement plan.

Discuss this service with us

Describe your task and we will suggest a suitable scope and engagement model.

Book a consultation
  • Written quote with a clear scope
  • Transparent milestones and timelines
  • Your data is used only to reply to you