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A.I. Commerce Studio

Domain F · Engineering and platforms

DevOps, SRE & Observability

We make software releases repeatable and show you how your systems behave in real use: pipelines, safe releases, monitoring, alerts and incident practice. By SRE we mean service-level objectives, error budgets and blameless reviews, scaled to your team. This is not a 24/7 operations centre.

Status:Custom engagementTaken on as a scoped project after an assessment; every engagement is quoted individually.

Who it is for

  • Teams that deploy by hand or rarely.
  • Applications whose failures are discovered by customers.
  • Organisations introducing AI workloads that need tracing and cost visibility.

DevOps, SRE & Observability

Problems it addresses

  • Risky releases.

  • No rollback.

  • Outages noticed late.

  • Alert noise.

  • No shared view of what is slow or failing.

  • AI costs that are only seen on the invoice.

DevOps, SRE & Observability

Service families and capabilities

The status shows what we offer today. Pricing is set once the scope is clear, in a written quote.

  • CI/CD pipelines

    Custom engagement

    Build, test, security scanning, preview environments, promotion, rollback.

  • Release engineering

    Custom engagement

    Migrations as a gated step, feature flags, canary or blue-green where justified.

  • Observability

    Custom engagement

    Structured logs, metrics, OpenTelemetry tracing, dashboards, synthetic checks.

  • Alerting and on-call design

    Custom engagement

    SLO-based alerts, routing, runbooks, escalation. On-call staffing is agreed separately.

  • Reliability engineering

    Custom engagement

    SLOs and error budgets, load and failure testing, capacity reviews.

  • Incident practice

    Custom engagement

    Incident procedure, post-incident reviews, preventive backlog.

  • LLM observability

    Custom engagement

    Tracing of model and tool calls, token and cost tracking, latency, redaction.

DevOps, SRE & Observability

Workshops and assessments

Consultant-led formats with a clear scope that we usually start with.

  • ReviewScoped individually

    Kubernetes Platform Review

    A technical review of the clusters and platform practices: security, network, deployment, scaling, observability and upkeep.

  • AssessmentScoped individually

    DevOps and GitOps Assessment

    An assessment of the path from a code change to production: CI/CD, infrastructure as code, GitOps, change control and recovery.

  • WorkshopScoped individually

    Observability and SRE Workshop

    A workshop with your team on what you observe, how you learn about a problem and how you respond: signals, SLOs, alerts, incidents.

What you receive and keep

  • Pipeline definitions in your repository.
  • A release and rollback runbook.
  • Dashboards and alert rules as code.
  • Documented SLOs.
  • An incident procedure and review template.
  • Tracing instrumentation with redaction.

How we engage

  • Assessment

    A fixed-scope review with written findings, risks and a prioritised plan.

  • Workshop

    Half a day to two days with your team; decisions and a written summary.

  • Architecture

    Target design, decision records, interfaces, security model and an estimate of the work.

  • Implementation

    Built and tested increments with acceptance criteria and handover documentation.

  • Managed service

    Through Managed AI & Platform Operations

Pricing is set once the scope is clear and is provided in a written quote.

What we need from you

  • Access to the source repositories and the CI system.
  • An environment where pipelines can deploy.
  • A decision on which tools are acceptable (hosted SaaS or self-hosted).

What we do not do or promise

  • No staffed 24/7 on-call unless agreed and staffed.
  • No published response times.
  • Tool licences are paid by you.
  • SLOs are set with you and are not guaranteed by us.

Request a delivery and observability review

Describe your task. We will clarify the scope and the engagement model and send a written quote.

  • Written quote with a clear scope
  • Transparent milestones and timelines
  • Your data is used only to reply to you