Support

Care plans after launch

Choose what you need looked after. Every plan starts with an assessment, and the scope, response times and price are agreed in writing for your system.

We don't publish prices, included hours or SLAs, and we don't offer round-the-clock cover.

Website Care

Who it's for: Business websites and interactive pages.
What it covers: Updates and backups
Availability monitoring
Small corrections
What it doesn't cover: New features and redesigns.
How we report: A regular report of the work done.
Response time: Agreed in writing
Price: After an assessment and an individual quote

Request an assessment

Commerce Care

Who it's for: Online stores on Shopify and WooCommerce.
What it covers: Platform and app updates
Checks on the order path
Monitoring of store integrations
What it doesn't cover: Advertising, content and customer service.
How we report: A monthly review of problems and changes.
Response time: Agreed in writing
Price: After an assessment and an individual quote

Request an assessment

Automation Care

Who it's for: Live integrations and automations without language models.
What it covers: Monitoring and error alerts
Renewing keys
Following API changes
What it doesn't cover: AI agents and models: those belong to AI Managed Services.
How we report: A monthly review of incidents and changes.
Response time: Agreed in writing
Price: After an assessment and an individual quote

Request an assessment

Cloud & Platform Care

Who it's for: Applications in the cloud or on your own server.
What it covers: Infrastructure updates and monitoring
Backups and restore tests
A review of costs
What it doesn't cover: Round-the-clock cover and new architecture projects.
How we report: A regular review of status and costs.
Response time: Agreed in writing
Price: After an assessment and an individual quote

Request an assessment

Security & Performance Care

Who it's for: Websites and stores after a security and speed review.
What it covers: Regular review of versions and access
Speed measurements
A review of backups
What it doesn't cover: Penetration tests, certification and any guarantee against breaches.
How we report: A regular report with the remaining risks.
Response time: Agreed in writing
Price: After an assessment and an individual quote

Request an assessment

For AI systems: AI Managed Services

Support for AI agents and models is a separate service with its own tiers. The plans above don't replace it.

Essential Monitoring & Advisory
Managed AI Operations
Advanced AI Reliability & Optimization

Explore AI Managed Services

Not sure which plan you need?

Tell us what you run and who looks after it today. We'll tell you where to start.

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