WorkshopScoped individually
Observability and SRE Workshop
A workshop with your team on what you observe, how you learn about a problem and how you respond: signals, SLOs, alerts, incidents.
Integration & Automation Care
Integration and automation care
Integrations fail quietly: an API changes, a key expires, a queue fills up. We take over your live connections and automations, keep an eye on them and maintain them within an agreed scope.
01
Assessment
02
Stabilising
03
Setting up monitoring
04
Monthly work
- Ways to work together
- Monthly service after an initial assessmentAfter an assessment and an individual quote
- What you receive
- An inventory of integrations and automations
- First step
- A short call to clarify your goals and the current state.
When you need it
When your integrations need looking after
You only find out an integration has stopped when a customer complains.
The person who built the automation no longer works with you.
There is no documentation, and nobody dares touch the connections.
A provider is changing an API and you don't know what will break.
Our approach
How we solve it
Visibility first
Before changing anything, we see what actually runs.
Controlled changes
Changes go through a test and a rollback plan.
No hidden dependencies
Everything is documented, so you don't rely on one person.
Integration & Automation Care
What the service includes
An inventory of connections
What is connected to what, with which keys, and who is responsible.
Monitoring and alerts
Alerts when something stops, fails or slows down.
Updates
We follow API changes and renew keys.
Fixing problems
Diagnosis and corrections within the agreed scope.
Documentation
A description another team can use too.
Planned changes
We prepare changes to integrations together with your team.
Use cases
Where it helps in practice
Typical scenarios — every project starts from your own process and data.
Store and warehouse
Stock and orders are watched for mismatches.
Flows to accounting
Documents are watched for stalled transfers.
An inherited automation
We take over a flow left without support.
Technical review
What we check when taking over
Keys and access
Who owns them and when they expire.
Logs and alerts
Whether you can see when something stops.
Provider dependencies
Announced changes to the APIs in use.
Volume and errors
How many requests pass, and how many fail.
An owner for each connection
Who decides when there is a problem.
What it doesn't include or promise
- Scope and response times are agreed in writing.
- We don't take on systems we have no lawful access to.
- No published SLA or round-the-clock cover.
How the work is accepted
- The service starts after an accepted initial assessment.
- We agree which connections are included.
- Each month you review what was done.
After acceptance
This is the care service itself. Its scope is reviewed regularly.
What you get each month from this service
- An inventory of integrations and automations
- Alerts set up
- A monthly review of problems and changes
- Up-to-date documentation
Ways to work together
- Monthly service after an initial assessment
- After an assessment and an individual quote
Pricing is set once the scope is clear and is provided in a written quote.
Request a quoteWorkshops and assessments
Consultant-led formats with a clear scope that we usually start with.
How we work
How integration care starts
What we need from you
- A list of systems and access
- Existing documentation
- A contact who can make decisions
- Provider consent where needed
Assessment
We list the connections and the risks.
Stabilising
We fix the riskiest points.
Setting up monitoring
We agree who is alerted, and when.
Monthly work
Reviews, updates and documentation.
Integration & Automation Care
Frequently asked questions
Do you look after integrations built by others?
Yes, after a technical assessment. Sometimes we recommend fixing or rebuilding first.
Are AI agents included?
No. For AI systems, use AI Managed Services. This service covers integrations and rules without language models.
How fast do you respond?
Response times are agreed in writing for each case. We have no published SLA and don't offer round-the-clock cover.
Related tools
Start with a quick self-assessment before we talk.
- Available now
AI process analysis
AI Automation Advisor
Describe a manual process and get a structured first assessment: automation opportunities, workflow, integrations, risks and the points that need human approval.
- For:
- Owners and managers with a specific manual process
- You get:
- A structured first assessment: opportunities, workflow, integrations, risks and approval points.
- Time:
- about 3 min
Useful reading
- Explainer5 min read
Human-in-the-loop automation: why not everything should be fully automatic
How to design business automations and AI agents so that routine steps run automatically while risky actions are approved by a person.
Related services
AI integrations & data systems
REST API and webhook integrations, connecting Shopify and WooCommerce with CRM and ERP, cloud deployment, monitoring and protection.
AI workflow automation
Inquiry classification, CRM workflows, document processing and system integrations — with human approval where needed.
AI Managed Services & optimisation
Monitoring, maintenance, quality evaluation, security and cost optimisation for AI agents and automations that are already in production.
Discuss this service with us
Describe your task and we will suggest a suitable scope and engagement model.
- Written quote with a clear scope
- Transparent milestones and timelines
- Your data is used only to reply to you