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A.I. Commerce Studio

Tools · Agents

Workflow Coordinator

Receives tasks, decides which agent or person takes them, tracks status and escalates delays.

  • Risk level: Medium
  • Implementation complexity: High
  • Coordinates agents
Use it in the solution builderAdd it to your AI team

Departments and use cases

  • Operations — Orders, documents, processes and reports.
  • IT and internal knowledge — Documentation, procedures and internal help.

Human approval

Minimum: Sample review

A person checks a sample of the results afterwards.

Routing rules are approved and changed by the process owner.

Where a person approves

  • Escalations reach a named person

Inputs

  • Tasks and events from your systems
  • Routing rules
  • Agent status

Outputs

  • Assigned tasks
  • Escalations
  • Log of every step

Prerequisites

  • At least two agents with clear tasks
  • Written hand-off and escalation rules

Main risks

  • Loops or lost tasks between agents
  • Decisions that are hard to trace

Required data

Data from the system it works in

Integrations needed for implementation

  • E-mail, calendar and chatMailboxes, calendars and messaging.

E-mail · Chat and messaging

Risk level

Medium

Works with personal data or acts externally — rules and review are needed.

Data: Sees metadata of every task — access must be restricted.

Implementation complexity

High

Dependencies: None

Example workflows

Illustrative examples — they show the order of steps, not a working integration.

Fits any workflow with several agents:

← All agents

Want an agent for a specific process?

We'll agree the scope, data and approvals and suggest a realistic pilot.

Book a consultationUse it in the solution builder